Ascend tailored finance is a finance broker based in Melbourne. we are experienced in all facets of personal and commercial finance, ranging from home loans and investment loans to refinancing, debt consolidation, asset and equipment finance .
Getting finance doesn’t have to be hard , That’s why we make the finance process simple , by connecting our clients with a range of personal and commercial finance options to suit their individual finance needs and situations.
we take pride in our highly personalized approach to service, and are passionate about working with our clients to find the perfect finance solution for them . We will always take the time to explain things in layman’s terms, and educate our clients about their different options so they can make an informed decision about their finances.
Johnny Chen is the Director of Ascend Tailored Finance. Johnny graduated from Monash University
with a Bachelor of Business (Law and Management), and has spent ten years working in different roles
at one of Australia’s Big Four banks. It was during his time as a Relationship Manager, looking after a
portfolio of high-net-worth clients, that he discovered his passion for providing tailored finance solutions f
or his clients, and connecting them with the knowledge and resources they need to achieve their financial goals.
Johnny recently made the decision to start his own business, after realizing his favorite part of his job
was being a part of his clients’ lives – from buying their first homes to growing their families – and
sharing in their joy as they achieved financial freedom. As the Director of Ascend Tailored Finance,
he enjoys working with his clients on a more hands-on basis, and going above and beyond to find the
best finance options for their current circumstances and needs.
Johnny takes pride in his genuine and proactive approach to serving his customers. He will always take
the time to understand his clients’ current circumstances and financial goals, before embarking on a
meticulous planning and preparation process to identify well-curated solutions to get them closer to where
they want to be financially.
Outside of work, Johnny likes to live an active lifestyle, whether that’s running a half marathon, completing
a spartan course, or helping members at the gym he recently started to achieve their fitness goals.
He is also an avid solo traveler, and enjoys stepping outside of his comfort zone by experiencing new
countries and different cultures.
In today’s rapidly evolving environment, time is a precious resource, and many individuals have demanding schedules. In recognition of this, we prioritize timely communication and action in our interactions with clients. We are proactive in our approach and take great care to keep clients informed about the progress of their applications, eliminating the need for them to follow up with us for updates. Our aim is to provide efficient and effective service that is both convenient and seamless for our valued clients.
Trust is a foundational principle that forms the basis of all human relationships and plays a critical role in establishing strong bonds with others. We recognize that the process of applying for financial assistance can be intimidating, which is why we are dedicated to upholding the highest standards of ethical behaviour and integrity in our dealings with clients. Our goal is to provide exceptional service and support, always putting the needs of our clients first.
At Ascend, we view customised service as the epitome of personalised attention and consideration. We place a strong emphasis on clear and concise communication, along with active listening, in order to gain a comprehensive understanding of our client’s unique circumstances. This enables us to offer tailored products and services that align with their individual needs and requirements. Our objective is to ensure that each client receives the most appropriate financial product that meets their specific situation
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